Join NairaWay / Login / Trending / Recent / New
Stats: 214 members, 2,606 topics. Date: January 18, 2018, 3:05 pm
Handling stressful or difficult clients is not something many businesses look forward. But they have no choice than to deal with the client's complain as they are the oil that lubricates any business. Clearly, they exist in every business but it is better to keep them if you can. This is why they say that the customer is never wrong. So, how may you keep your difficult clients?
Allow them to vent
Sometimes, you have to just keep quiet and allow your client to express everything on their minds. You should note that they become difficult because they feel they cannot say what they have experienced by using your service.
After allowing them to express themselves, do not let them feel that you do not have their best interests at heart. The simplest thing to do is to reassure them that every decision is to make them happy.
Like earlier said customers are king. They are always right. No matter how infuriated you may be with them, you just have to see things from their perspective. Hence, always take the blame, even when you know that you are not at fault. Whatever the case may be, always take responsibility.
Come up with a solution
This is probably the most effective strategy you can use when handling a stressful client. When there’s a problem, a good business person comes up with a solution.
Learn from the situation
These difficult customers have a lot to teach businesses. So, evaluate who your difficult customers are, then evaluate why they are this way. You may want to deal with them differently because you know they are trouble. But at the same time, they are loyal.
HOW TO EARN $1 EVERY 2 MINUTES OR $55 DAILY ONLINE
CLICK HERE TO GET FREE TUTORIALS ON MAKING FREE CALLS, WATCHING DSTV FREE ETC
HOW TO MAKE N100,000 T0 N500,000 MONTHLY
LEARN HOW TO MAKE N250,000 MONTHLY ONLINE IN NIGERIA
How to Make Huge money From Expired Domain name click http://cashnaira.com
CLICK HERE TO DRIVE UP TO 20,000 REAL NIGERIAN TRAFFIC DAILY TO YOUR SITE
A NEW INTERNET COMMUNITY IS LAUNCHED! CHECK IN AND ENJOY FREE LESSONS
FREE GUIDE! BROWSE FREE, MAKE FREE CALLS, MAKE MONEY ONLINE ETC
CLICK HERE TO EARN $45 – $100 DAILY ONLINE WITH YOUR FACEBOOK ACCOUNT
Viewing this topic: 1 guest viewing this topic
|NAIRAWAY - Copyright © 2016 Oluwasegun Adebayo. All rights reserved. Follow NairaWay on Facebook|
Disclaimer: Every NAIRAWAY member is solely responsible for anything that he/she posts or uploads on NAIRAWAY.